Advice and Guidance

What’s this for?

An Advice and Guidance service is commissioned by the ICS. It allows optometrists to ask for advice from a consultant, without needing to make a referral to a service.

Advice and Guidance services are often much quicker to return feedback to optometrists, and is a good way of asking for advice, before making a referral.

An advice and guidance service does not replace the need to make a referral. You should use this service to determine if you need to make a referral or not.

How to make an advice and guidance request

Video – How to request advice and guidance

Log in to EyeV
From the Home Screen, click on the blue Request Advice and Guidance button.
You’ll then be taken to a workflow which shows any existing requests for advice and guidance.
To make a new request for advice and guidance, click the New A&G Request button.
Enter the topic, message, and upload any relevant images, then click submit.
The advice and guidance request will be submitted automatically to secondary care. You’ll receive a notification in EyeV and by email when you receive a response.

What happens when an advice and guidance request is made

Video – What happens when an advice and guidance request is made

Log in to EyeV
From the Home Screen, hover over Secondary Care and then click Advice and Guidance.
You’ll then be taken to a workflow which shows any existing requests for advice and guidance.
To view a request for advice and guidance, click the View link next to the corresponding request.
In the message field, you can respond to a message.
If the A&G request needs converting into a referral, hover over the A&G Actions field, and select Resolved – Referral Required.

What happens if I don’t receive a response?

If you don’t receive a response to an advice and guidance request after 24 hours. You will receive a message saying that the advice and guidance request has been converted to a referral, and you will be directed to make a referral to secondary care.